SHIPPING & RETURNS

At Cordillera, some products are made especially for you after your order is placed. Because of this, processing and delivery times may vary depending on the product and supplier.

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Made-to-order products

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For printed products fulfilled through our production partners, please allow approximately:

5 business days for production
+ 5 business days for shipping

Estimated total delivery time: around 10 business days after the order is placed.

Please note that weekends, public holidays, high-demand periods, or supplier delays may extend the delivery time.

Ready-to-ship products

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Some items, such as selected backpacks, may be available for faster delivery.

For deliveries within Austria, ready-to-ship products usually arrive within approximately 5 business days.

For deliveries outside Austria, shipping times may vary depending on the destination and the postal service used.

Shipping carriers

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Orders may be shipped through different carriers depending on the product, supplier, and destination. For some direct shipments, we may use Austrian Post or another available postal service.

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Order tracking

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When tracking information is available, you will receive it by email once your order has been shipped.

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Important note

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Delivery times are estimates and not guaranteed. If there is a significant delay with your order, please contact us so we can check the status with the supplier or shipping provider.

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At Cordillera, we want you to be satisfied with your order. Please read our return and exchange policy carefully before making a purchase.

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Made-to-order products

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Many of our products are made especially for you after your order is placed. This includes printed clothing and other customized or made-to-order items.

Because these products are produced specifically for each customer, we generally cannot accept returns or exchanges for reasons such as choosing the wrong size, changing your mind, or ordering the wrong item.

Under EU consumer rules, consumers usually have a 14-day right of withdrawal for online purchases, but there is an exception for goods that are made to order or clearly personalized.

Damaged, defective, or wrong items

If your item arrives damaged, defective, misprinted, or if you received the wrong product, please contact us within 14 days of receiving your order.

Please include:

• Your order number

• A clear description of the issue

• Photos of the product

• Photos of the packaging, if relevant

After reviewing the case, we may offer a replacement, exchange, or refund depending on the issue.

Size exchanges

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For made-to-order clothing, size exchanges are not guaranteed. Please check the size guide carefully before placing your order.

If you are unsure about sizing, contact us before ordering.

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Ready-to-ship items

 

For ready-to-ship items that are not personalized or made to order, customers in the EU may have the right to withdraw from the purchase within 14 days of receiving the item, provided the item is unused, in its original condition, and returned with its original packaging where applicable. EU consumer guidance also states that return shipping costs may be paid by the consumer if the seller has informed them in advance.

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Return shipping costs

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Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked shipping method, as we cannot take responsibility for items lost during return shipping.

Refunds

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Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund.

If approved, the refund will be processed to the original payment method.

Original shipping costs may not be refundable unless the return is due to an error on our side or a defective product.

Contact

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For return, exchange, or shipping questions, please contact us at:

[mitu.at.bykk@gmail.com]